Terms & Conditions and Privacy Policy
Last updated: 19/09/2025
Welcome to Shine Works Mobile Detailing. By booking or using our services, you agree to the following Terms and Conditions and acknowledge our Privacy Policy.
Terms & Conditions
1. Services
Shine Works Mobile Detailing provides mobile vehicle cleaning and detailing services at the customer’s chosen location within North / South Lanarkshire and surrounding areas.
All services are performed to a professional standard, but results may vary depending on the condition of the vehicle.
2. Bookings & Payments
All bookings must be made in advance via our website, phone, or email.
No deposit is required at the time of booking.
Payment is due in full upon completion of the service, unless otherwise agreed.
We accept : cash, bank transfer, card.
3. Cancellations & Rescheduling
Customers may cancel or reschedule in line with our existing Cancellation Policy
4. Customer Responsibilities
The customer must ensure the vehicle is accessible at the agreed location and time.
If access is not possible, services may be refused, and a call-out fee may apply.
Customers must remove personal belongings and valuables before the service.
Shine Works Mobile Detailing accepts no liability for loss or damage to items left in the vehicle.
5. Service Limitations & Extra Charges
Services may be affected or rescheduled due to adverse weather or unsafe working conditions.
We reserve the right to refuse service if the working environment is unsafe, unsanitary, or unsuitable.
Additional charges may apply for:
Excessively dirty vehicles
Pet hair removal
Hazardous materials (e.g., vomit, urine, blood, or other bodily fluids)
Mould or mildew treatment — This will always incur an extra charge because mould is considered a biohazard. Handling and removing mould requires specialist chemicals, protective equipment, and additional labour time to ensure the vehicle is safe and clean.
6. Liability
Shine Works Mobile Detailing will take all reasonable care when working on your vehicle. However, we are not liable for:
Pre-existing damage, defects, or issues with the vehicle (including paintwork, upholstery, or mechanical faults).
Loss or damage to personal items or valuables left inside the vehicle.
Electrical or mechanical faults arising during or after service, including those related to existing wiring, battery, or electronic systems.
Indirect or consequential losses, including missed appointments, loss of income, or inconvenience.
Accidents, damage, or loss caused by third parties while your vehicle is being serviced (e.g., another driver hitting your vehicle).
If damage is directly caused by Shine Works Mobile Detailing during the service, we will take responsibility and seek to resolve the matter fairly.
7. Privacy & Data Protection
We only collect customer information necessary for booking, communication, and payment.
Personal data will never be sold, shared, or disclosed to third parties unless required by law.
By using our services, you consent to us contacting you regarding your booking.
8. Changes to Terms
Shine Works Mobile Detailing reserves the right to update or amend these Terms and Conditions at any time. Updates will be effective immediately upon posting on our website.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
Privacy Policy
1. Information We Collect
When you use our services or contact us, we may collect the following:
Name
Contact details (phone number, email address, address)
Vehicle details (make, model, registration, condition)
Payment information (where applicable)
2. How We Use Your Information
We use your personal data to:
Manage bookings and provide our services
Communicate with you regarding appointments or updates
Process payments
Improve our services
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Data Storage & Security
Your information is stored securely and only accessible by authorised personnel.
We take reasonable precautions to prevent loss, misuse, or unauthorised access.
4. Sharing of Information
We may share your data only in the following circumstances:
With service providers or payment processors who assist us in delivering services (bound by confidentiality obligations).
Where required by law or government authorities.
5. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (where applicable)
Restrict or object to processing of your data
Request transfer of your data to another provider
To exercise these rights, please contact us at:
📧 info@shineworksmobiledetailing.com
📞 077 99 23 49 12
6. Cookies & Website Usage
Our website may use cookies to improve user experience and track website performance.
You can control cookies through your browser settings.
7. Retention of Data
We will only retain your personal data for as long as necessary to provide services and comply with legal obligations.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
📧 info@shineworksmobiledetailing.com
📞 077 99 23 49 12